Privacy Policy

Privacy Policy

We, “our,” or “us,” Karisma Education Group, are dedicated to safeguarding your privacy. This Privacy Statement details how Karisma Education Group gathers, uses, and discloses your personal data.

This Privacy Statement is applicable to our website, Karisma Education Group, and any connected subdomains (collectively, the “Service”). You confirm that you have read, comprehended, and agree to our collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service by accessing or using our Service.

Definitions And Key Terms

Every time any of these terms are mentioned in this Privacy Policy, they are carefully defined as follows to help make things as clear as possible.

  • Cookie : A small piece of data that your web browser saves from a website. It is used to recognise your browser, deliver analytics, and save personal data about you like your preferred language or login details.
  • Company : When “Company,” “we,” “us,” or “our” are used in this policy, they refer to Karisma Education Group Sdn Bhd, which is in charge of handling your information in accordance with this Privacy Policy and is located at 106A, Jalan Gaya 1, Taman Gaya Ulu Tiram, 81800 Johor Bahru, Johor.
  • Country : Malaysia is the country where Karisma Education Group or its owners/founders are based in this situation.
  • Customer : Refers to a company, group, or individual who registers to use the Karisma Education Group Service to handle interactions with customers or service users.
  • Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Karisma Education Group and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel : refers to the people who work for Karisma Education Group or have a contract to provide a service to one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: Refers to the service provided by Karisma Education Group as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website : The website of Karisma Education Group is available at this url:
  • You : An individual or organisation that has signed up with Karisma Education Group to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

-Name / Username

-Phone Numbers

-Email Addresses

How Do We Use the Information We Collect ?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey, or other site feature
  • To send periodic emails

When Does Karisma Education Group Use End User Information From Third Parties?

In order to offer our customers the Karisma Education Group services, we must gather the End User Data.

We may voluntarily get information from end users that they have made available on social media platforms. If you give us any of this information, we may use the social networking websites you’ve mentioned to gather information that is already in the public domain. By visiting these websites and updating your privacy settings, you can manage how much of your information is shared on social networking platforms.

When Does Karisma Education Group Use Customer Information From Third Parties?

When you contact us, some information comes to us from third parties. For example, we collect information from a third party that offers automated fraud detection services to Karisma Education Group when you submit your email address to us to express interest in becoming a customer. On occasion, we also gather data from social media platforms that are accessible to the general public. By visiting these websites and adjusting your privacy settings, you may manage how much of your information is shared publicly on social networking platforms.

Do We Share The Information We Collect With Third Parties?

With third parties who provide our content or whose goods or services we believe you might find interesting, such as advertisers, contest sponsors, promotional and marketing partners, and others, we may share the information we gather, both personally identifiable and non-personally identifiable. Your personal and non-personal information may also be shared or transferred to our successors-in-interest if we are involved in a merger, asset sale, or other corporate reorganisation. We may also share it with our existing and future related companies and business partners.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

With third parties who provide our content or whose goods or services we believe you might find interesting, such as advertisers, contest sponsors, promotional and marketing partners, and others, we may share the information we gather, both personally identifiable and non-personally identifiable. Your personal and non-personal information may also be shared or transferred to our successors-in-interest if we are involved in a merger, asset sale, or other corporate reorganisation. We may also share it with our existing and future related companies and business partners.

Where and When Is Information Collected From Customers And End Users?

Karisma Education Group will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We only retain your information for as long as is necessary to provide you with Karisma Education Group and to accomplish the goals outlined in this policy. This also applies to anyone with whom we disclose your information and who performs services for us. We will either delete your information from our systems or depersonalise it so that we cannot identify you if we no longer need to use it or need to keep it to comply with legal or regulatory requirements.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Karisma Education Group or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could My Information Be Transferred To Other Countries?

Karisma Education Group is a Malaysian corporation. Information gathered through our website, through direct interactions with you, or from use of our help services may occasionally be transferred to our offices, personnel, or third parties located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using any of the aforementioned, you willingly agree to the hosting and trans-border movement of such information to the fullest extent permitted by relevant law.

Is The Information Collected Through The Karisma Education Group Service Secure?

We take measures to ensure the security of your data. To help safeguard, preclude unauthorised access, maintain data security, and appropriately handle your information, we have physical, electronic, and managerial measures. However, neither humans nor security measures, such as encryption techniques, are impenetrable. People can also intentionally commit crimes, make blunders, or disregard rules. As a result, even though we make a good faith attempt to safeguard your personal information, we cannot ensure its total security. You acknowledge that, if any non-disclaimable duty to protect your personal information is imposed by relevant legislation, our adherence to that duty will be evaluated on the basis of our willful wrongdoing.

Can I Update Or Correct My Information ?

The rights you must request updates or corrections to the information Karisma Education Group collects depend on your relationship with Karisma Education Group. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for always maintaining the secrecy of your unique password and account information.

You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.


In the event that you are a worker or applicant for Karisma Education Group, we only gather the data you freely give us. We assess candidates and provide benefits to employees using the data we collect for HR purposes.

You can get in touch with us to (1) update or amend your information, (2) modify your communication and other information preferences, or (3) request a copy of the information we have on file about you. No other information that we keep or information that we have already given to third parties in line with this Privacy Policy will be impacted by these updates, corrections, revisions, or deletions.

Sale of Business

In the event of a sale, merger, or other transfer of all or nearly all of the assets of Karisma Education Group or any of its Corporate Affiliates (as defined here), or of that portion of Karisma Education Group or any of its Corporate Affiliates to which the Service relates, or in the event that we cease operations or file a petition or have filed a petition in bankruptcy, reorganisation, or similar proceeding against us, we reserve the right to transfer information to a third party.


We may provide our corporate affiliates with information about you, including personal information. For the purposes of this privacy statement, “Corporate Affiliate” refers to any individual or organisation that, directly or indirectly, owns 10% or more of Karisma Education Group or that otherwise controls, is controlled by, or is under common control with Karisma Education Group. If we give any information about you to one of our corporate affiliates, that corporate affiliate will handle it in line with the rules of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of Malaysia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Malaysia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Karisma Education Group or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

To give you complete transparency regarding what is set when you visit our site and how it is utilised, we have changed our privacy policy. You hereby provide your permission to and accept the terms of our Privacy Policy by using our website, creating an account, or making a purchase.

Links To Other Websites

Only the Services are covered by this privacy statement. Links to websites not owned or managed by Karisma Education Group may be found on the Services. Such websites are not researched, monitored, or reviewed by us for correctness or completeness, and we are not liable for their content, accuracy, or viewpoints stated therein. Please keep in mind that our Privacy Policy is no longer in effect when you click a link to leave the Services and visit another website. Any other website you visit or interact with, including those to which our platform contains links, is governed by its own set of terms and conditions. These third parties might gather data about you using their own cookies or other tools.


Karisma Education Group uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking And Disabling Cookies And Similar Technologies

Regardless of where you are, you can change your browser to stop cookies and other similar technologies. However, doing so may prevent our website from running correctly and may prohibit you from using all of its features and services. Additionally, you should be aware that if you disable cookies in your browser, you can lose certain saved data (such as remembered login information and site settings). You can choose from a variety of options depending on your browser. You must manually erase cookies from your browser; you can find instructions on how to do this in the help menu of your browser. Disabling a cookie or a group of cookies does not remove them from your browser.

Remarketing Services

Remarketing services are used by us. Why Do You Remarket? Remarketing, also known as retargeting, is the technique of showing advertisements to website visitors all over the internet. By showing ads on the websites and platforms that they frequent the most, it enables your business to give the impression that it is “following” users online.

Payment Details

In respect to any credit card or other payment processing details you have provided us; we commit that this confidential information will be stored in the most secure manner possible.

Kids’ Privacy

Anyone younger than 13 is not permitted to contact us. Anyone under the age of 13 is not purposefully subjected to our collection of personally identifying information. Please get in touch with us if you’re a parent or legal guardian and you know that your child has given us personal information. We take efforts to erase the data from Our servers if We become aware that We may have obtained Personal Data from anybody under the age of 13 without verifying parental consent.

Changes To Our Privacy Policy

We reserve the right to modify this Privacy Policy as necessary to ensure that it appropriately reflects our current Service and Policies. Unless otherwise required by law, we will give you notice before making changes to this Privacy Policy and provide you with a chance to evaluate them before they take effect (for instance, through our Service). Then, if you keep using the Service, you’ll be obligated to abide by the most recent Privacy Policy. You can remove your account if you do not want to accept this Privacy Policy or any future updates.

Third-Party Services

In addition to providing links to third-party websites or services, we may also display, incorporate, or otherwise make available third-party material (including data, information, apps, and other products and services).

You recognise and accept that Karisma Education Group is not liable for any Third-Party Services, including their accuracy, fullness, timeliness, validity, adherence to copyright laws, legality, decency, quality, or any other aspect thereof. For any Third-Party Services, Karisma Education Group does not assume and shall have no duty or responsibility to you or any other person or organisation.

Links to third-party services are only offered as a convenience to you; you access and use them totally at your own risk and are subject to the terms and conditions of those third parties.

Facebook Pixel

A Facebook pixel is an analytics tool that enables you to analyse user behaviour on your website to determine how effective your advertising is. Ensure that the right individuals see your adverts by using the pixel. When you use the service, Facebook pixel might gather data from your computer or device. Facebook’s “pixel” technology gathers data that is stored in compliance with its privacy policies.

Tracking Technologies

Google Maps API

  • Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
  • Google Maps API may collect information from You and from Your Device for security purposes.
  • Google Maps API collects information that is held in accordance with its Privacy Policy.


Cookies are used by us to improve the functionality and speed of our website, but they are not required for use. However, without these cookies, some website features, such as watching videos, might not work as intended or you would need to reenter your login information each time you visit the site since we wouldn’t be able to remember that you had already logged in.

Contact Us

If you have any questions, don’t be hesitate to get in touch with us.

  • Via Email:
  • Via Phone Number: +6016-7804036
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